Question 1

What are the recommended dimensions for live streaming assets?

Accepted Answer

Recommended sizes for live streaming materials: Background images and videos for live streams: 1080 × 1920 pixels. Important note: Full-screen overlays must use a 9:16 aspect ratio to avoid misalignment when switching between full-screen and 9:16 display modes for a perfect fit.

Question 2

How do I delete my account?

Accepted Answer

Log in to the VicastCam App, navigate to Account > Top-right Icon > Account Management > Delete Account and submit your deletion request. Account Information Upon account deletion, we will permanently erase your linked email address, device records and other personal identifiers. Third-party login authorizations for Google and Apple accounts will also be revoked. You will no longer be able to log in via these third-party accounts; re-authorization is required if you wish to use them again. Creative Assets All live stream materials, videos, images and project files are stored locally on your device only, with no copies saved on our cloud server. The asset management feature will be disabled after account deletion, so please back up files in advance via Export Assets. Assets cannot be recovered if you reinstall the app or switch devices without prior backup. Membership Benefits Your membership access will terminate immediately once the account is deleted. Deleting your VicastCam account does not automatically cancel active subscriptions purchased via Google Play, which may result in recurring charges. Please manually cancel your subscription in Google Play > Payments & subscriptions > Subscriptions. Contact our support team if you have further inquiries.

Question 3

Why can’t the app access local photos/videos when uploading assets?

Accepted Answer

If your photo album appears empty while importing materials, enable full photo access permissions as follows: iOS: Open device Settings, locate VicastCam, tap Photos and select All Photos. Android: Go to Settings > App Management > VicastCam > Permissions > Files and media, then allow access to All files. If the issue persists, reinstall the application or submit a feedback ticket to customer support with detailed descriptions.

Question 4

How to fix incomplete display when streaming to PC?

Accepted Answer

Follow these steps to resolve cropped screen output when casting from your phone to streaming software on PC: Open VicastCam, tap the camera icon at the bottom to enter live mode, then go to Right Sidebar > More Settings > Aspect Ratio and set it to 9:16. After projecting to your streaming assistant software, apply fit-to-screen scaling and drag the frame vertically to fill the full display area. Note: Always adjust the aspect ratio before adding overlay assets and starting your stream.

Question 5

How to resolve network request failures?

Accepted Answer

Try the troubleshooting steps below if you encounter network connection errors: Enable cellular data and Wi-Fi access for VicastCam in Settings > App Permissions. Turn off battery saver mode and background activity restrictions for the app. Switch network connections, reboot your phone, toggle airplane mode or update VicastCam to the latest version. Capture a screenshot of the error message and contact technical support if the problem remains unsolved.

Question 6

Screen flickers or goes black when loading online overlay assets mid-stream

Accepted Answer

Apply the following solutions to eliminate black screen flickering caused by remote asset loading during live streaming: Download and preview all required overlays and assets before going live to ensure normal rendering. Some built-in assets are hosted on remote servers; pre-download them prior to broadcast for instant offline access without real-time loading. Mid-stream asset loading consumes device computing resources, RAM and bandwidth, which leads to stuttering, app crashes or blackouts on low-performance mobile devices. Important Reminder Plan your stream workflow thoroughly and conduct full rehearsals to verify all elements function correctly before starting the live broadcast.

Question 7

On-screen keyboard buttons are partially obscured

Accepted Answer

Use these fixes for clipped virtual keyboard UI elements: For older 16:9 remote control phones, tap the second icon on the top-left of the keyboard to activate fullscreen operation mode. If keyboard layout is distorted, reset your system font size to Default in device Settings. Disable large font/Elderly Mode on your phone, which will restore normal keyboard rendering. Display abnormalities are mainly triggered by oversized system fonts or incompatible display scaling themes; revert all related settings to default values.

Question 8

Fix disconnection issues for multi-cam setup & virtual keyboard on Huawei devices

Accepted Answer

Complete the system settings below to prevent frequent drops for multi-angle shooting and virtual keyboard connections on Huawei phones: Open System Settings. Search for App launch management in the top search bar. Scroll down and locate VicastCam in the application list. Toggle off the automatic management switch (greyed out), then enable all three background activity options in the pop-up window. You may also refer to the tutorial video: Prevent Disconnections for Multi-Camera & Virtual Keyboard on Huawei Devices.

Question 9

What resolution should I use for live streaming materials?

Accepted Answer

Recommended dimensions for live stream assets: Live background images and videos: 1080 × 1920 pixels. Critical reminder: Full-screen overlay files must adopt a 9:16 aspect ratio to avoid layout shift when switching between full-screen and 9:16 view modes.

Question 10

How do I permanently delete my account?

Accepted Answer

Log into VicastCam App, follow Account > Top-right Avatar > Account Management > Delete Account and submit your deletion application. Account Data After account deletion, we will permanently delete your bound email address, device logs and other personal data, and cancel Google & Apple third-party login permissions. You cannot sign in via these linked accounts afterward and need to re-authorize for reuse. Local Creative Files All live stream footage, pictures and project documents are saved locally only, with zero cloud storage. The asset management module will be locked post-deletion, so export and back up files beforehand. No recovery is possible if you uninstall the app or switch devices without prior backup. Premium Membership Your paid membership privileges will expire immediately upon account removal. Subscriptions are fully managed by Apple, and we cannot process refunds on your behalf. Submit refund requests directly through your App Store purchase history. Remember to cancel auto-renewal manually before account deletion to avoid unexpected recurring charges. Reach out to customer support if you have further questions.

Question 11

Cannot access phone photos and videos when adding materials

Accepted Answer

If your photo library is empty during asset import: open iPhone Settings, find VicastCam, tap Photos and grant All Photos access permission.

Question 12

Partial screen display when casting live feed to computer

Accepted Answer

Resolve cropped live output when mirroring from iPhone to PC streaming software with these steps: Launch VicastCam, tap the bottom camera button to enter live stream page, then go to Right Menu > Advanced Settings > Aspect Ratio and select 9:16. After projecting to your streaming tool, apply stretch-to-fit scaling and drag the preview frame vertically to fill the entire canvas. Pre-set the aspect ratio before uploading overlays and starting your broadcast.

Question 13

Troubleshoot network request errors

Accepted Answer

Carry out the below fixes for network connection failures: Allow VicastCam access to Cellular Data and Wi-Fi under Settings > App Permissions. Disable Low Power Mode and background refresh restrictions for the application. Swap Wi-Fi/mobile data, restart the device, toggle airplane mode or upgrade the app to the newest version. Save error screenshots and submit a support ticket if the issue persists.

Question 14

Black screen flashes while loading web-based overlay widgets live

Accepted Answer

Prevent black screen flickering from on-demand remote asset loading during live streams with these rules: Download and test all overlays and graphic assets offline before you start streaming. Some official preset assets are stored on remote servers; pre-download them for offline instant access during broadcast. Loading assets in real time mid-live consumes CPU, memory and network bandwidth, causing lag, app crashes or black screen artifacts on entry-level mobile phones. Special Note Outline your live stream script in advance and run full dry rehearsals to validate all segments before going live. A well-prepared broadcast always delivers stable results.

VicastCam TroubleshootingFind Quick Solutions